COVID-19 Response

 

 

Given the evolving concerns around COVID-19 (novel coronavirus) and to help support community health management efforts, we are temporarily suspending lobby access at all of our branch locations. These changes will go into effect Tuesday, March 17, 2020.

 

 

March 25, 2020

To slow the spread of COVID-19 across the state, Governor Tim Walz today signed Executive Order 20-20, directing Minnesotans to stay at home and limit movements outside of their home beyond essential needs. This order takes effect at 11:59 pm on Friday, March 27, and ends at 5:00 pm on Friday, April 10.

RiverWood Bank will remain open to customers through our drive-up window but encourage customers to manage their accounts as much as possible using online and mobile banking services. These services allow customers to view transactions, check balances, make loan payments, and deposit checks remotely.

As a strong, well-capitalized bank that stands by our mission of exceeding customers’ expectations, RiverWood is more than equipped to help you during this time of crisis. You are not alone; RiverWood is here to help. Please do not hesitate to contact us if you have any questions or need assistance with your account.

Please stay safe and well,

Paul Means
Chairman/CEO

 

 

 

March 20, 2020

 Dear RiverWood Bank Customer,

The security of your funds, along with your personal and financial information is very important to us. Below is information on how your funds are protected through the Federal Deposit Insurance Corporation (FDIC) and tips for protecting your online accounts and information.

FDIC Insurance:

According to a news release published by the FDIC on March 18, 2020, there have been recent scams seen where imposters are pretending to be agency representatives to perpetrate fraudulent schemes.

Since 1933, no depositor has ever lost a penny of FDIC-insured funds. Today, the FDIC insures to at least $250,000 per depositor per FDIC-insured bank. An FDIC-insured account is the safest place for consumers to keep their money. Learn more about deposit insurance here.

Even though RiverWood Bank has adjusted its services to follow guidance from the Centers for Disease Control guidance on social distancing by closing our lobbies, customers’ deposits remain safe as do customers’ access to their funds through ATM, mobile banking services, online banking services, and services via drive-through windows.

During these unprecedented times, consumers may receive false information regarding the security of their deposits or their ability to access cash. RiverWood Bank or the FDIC will never send unsolicited correspondence asking for money or sensitive personal information. We will never contact people asking for personal details, such as bank account information, credit, and debit card numbers, Social Security numbers, or passwords.

Online Security:

RiverWood Bank also wants to warn customers to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19) and increased risks from working remotely.

As businesses and customers are making a switch to working remotely, cybercriminals and hackers are stepping up their scams and focusing on this activity. You can help protect yourself by ensuring you have a strong password for your online or mobile banking services, changing your password periodically, and not sharing passwords across multiple non-banking user accounts and services. Also, ensure your computers have properly configured firewalls and anti-virus systems installed, and your computers and mobile devices are getting all of the current security updates.

Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

We recommend:
• Avoiding clicking on links in unsolicited emails and be wary of email attachments

• Use trusted sources such as the CDC or other government websites for current fact based information about COVID-19

• Do not reveal personal information in email, and do not respond to email solicitations for this information

• Verify a charity’s authenticity before making any donations. You can review the FTC’s page on Charity Scams for more information

We would like to thank all of our customers for their business. We are doing everything we can to help you through these challenging times. If there is anything additional that RiverWood can do to help you, please don't hesitate to reach out.


Sincerely,

Dan Nelson

Chief Financial Officer

 

 

 

Message updated on March 17, 2020

The recent events surrounding the worldwide spread of COVID-19 have progressed into a declaration of a National Emergency effective last Friday to control the spread of this virus. In addition, Sunday’s announcement that schools across the State of Minnesota will be closing this week, will certainly cause further disruptions to customers and employees.

Our message to you is that we remain committed to serving the customers of RiverWood Bank through these uncertain times. We plan to work closely with customers who are directly affected by the virus as these efforts serve the long-term interests of our communities. Customers facing financial hardships as a result of COVID-19 should contact the bank to discuss their individual situation.

Health care experts are strongly urging everyone to practice social distancing as one of the primary methods to controlling this virus. With this in mind, we are recommending that our customers utilize the following steps to limit in person contact in the local branches:

  • Manage your accounts as much as possible using online using RiverWood Bank online and mobile banking services. These services allow customers to view transactions, check balances, make loan payments, and deposit checks remotely.
  • Contact the employees of RiverWood Bank by phone or email as much as possible. Feel free to use our toll free number (888-751-5120). Also, feel free to go to our website by using the following link www.riverwoodbank.com to obtain email addresses and direct dial phone numbers of many of our primary contact personnel in the various branches.
  • Access cash using our ATMs. ATMs are located at all of our branch locations. ATM transactions are free at RiverWood Bank ATM locations and MoneyPass ATMs. Customers are encouraged to take advantage of their debit and credit cards when making purchases.
  • Utilize our drive thru and night deposit box services.

We will continue to monitor the ongoing impact that Covid-19 may create and communicate important updates to our customers as conditions warrant. It is times like these that the great customers and employees of RiverWood Bank work together to make our communities safe and strong for many years to come.

Many health care facilities are offering free online screenings for coronavirus. Below are a few options. Check with your local health care provider for details.

Blue Cross Blue Shield Doctor on Demand 
CentraCare COVID-19 Screening
Essentia Health E-Visit 
Sanford Health E-Visit 
Virtuwell COVID-19 Testing Assessment 

Thank you for your patience, understanding, and loyalty. We remain committed to be the best community bank in the markets we serve.

Paul Means
CEO
RiverWood Bank

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